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What is the Employee Assistance Program
(EAP)?
The EAP is the Alberta Credit Union system's employee assistance
program. The EAP forms part of your CUIS extended health coverage.
The program is designed to provide you with access to confidential,
professional help in times of personal and family need. The
purpose of the program is to encourage people with personal
issues to get help as soon as possible – before their
individual health, relationships, and work life are seriously
affected. The EAP offers a variety of screened qualified service
providers to choose from.
What do we mean by "personal issues"?
Personal issues come in many different forms. Occasionally
we may require support to keep personal issues from affecting
our happiness and health, family relations and work performance.
Personal issues may include marital/relationship concerns,
parent-child conflict, job stress, psychological and emotional
issues (i.e. depression, grief, etc.) alcohol and drug abuse,
and financial concerns.
Who is eligible?
Eligibility is governed by your credit union's extended health
care policy. As part of your credit union's participation
in the National Financial Co-operatives Employee Benefits
Plan with Extended Benefits, you and your family members are
eligible to access the EAP.
Using EAP
EAP is a voluntary and completely confidential program that
you or your family can use at any time. There may be occasions;
however, when your supervisor recommends EAP if he or she
believes that personal issues are affecting your work performance.
At your final EAP session, your counsellor will provide you
with an evaluation form. We encourage you to complete this
form anonymously and send it to the address provided to help
your National Financial Co-operatives Employee Benefit Plan
representative evaluate the program and the service provided.
Full confidentiality is assured. Also, please be aware that
the Extended Health Plan is charged for missed appointments
or cancellations with minimal notice. Therefore, if you are
unable to attend your scheduled appointments, cancel as soon
as possible (at least 24 hours in advance).
How confidential is EAP?
The EAP is strictly confidential when an employee or family
member initiates contact with a pre-approved service provider.
Your personal circumstances will never be known by the credit
union or shared by the service provider unless required by
law. All of our service providers must meet strict standards.
How much coverage do I have?
Each credit union participating in the program has a customized
agreement on the CUIS coverage maximum regarding EAP. Please
speak to your credit union human resources manager or general
manager for details on maximum coverage or contact the CUIS
Call Centre.
Where can I get more information?
If you have questions about your EAP, please call one of the following:
- Your human resources manager or general manager
- The CUIS Call Centre 1-888-383-4233
- Your National Financial Co-operatives Employee Benefit Plan representative with SaskCentral – MarketSolutions (306) 566-1200 or 1-866-403-7499
EMPLOYEE ASSISTANCE PROGRAMS FOR CREDIT UNIONS
LIST OF SERVICE PROVIDERS
This list applies only to those credit unions with CUIS group
health benefits.
Click on the link below to see the list
of available providers.
For the most recent newsletters, click below:
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