Redefining Roles and Responsibilities

The People Initiative specifically deals with issues related to setting job expectations and getting the right person in the right job.

Clear job expectations form the most successful basis for collaboration among staff. Job performance and expectations for each position on the team should be clearly defined, documented, and communicated. The most effective financial organizations create systematic job-competency profiles for each position.

Having the right people in the right job is paramount to people performing successfully. If employees are not in the right job, the customer will suffer. Some of the tools required to ensure the best job/employee match include job descriptions, hiring and transferring guidelines, promotion guidelines, performance appraisals etc.