A customized member survey can provide your credit union with a quantifiable understanding of member/customer-owners perspectives and the ability to benchmark results from survey to survey. The results can then provide a report card that tracks your credit union’s progress between survey intervals. If you have a balanced scorecard then the metrics derived from your survey results can provide measurable data for measuring your corporate performance.

MarketSolutions Consulting survey studies are fully customized to your credit union’s needs by being designed around your credit union’s specific key objectives set by you. Input can be collected by telephone, secured online studies or mail. There are several options of final reporting for your choice and consideration including aggregate regional, provincial or national reports.